UNDP Bosnia and Herzegovina Country Office
Driving an inclusive, EU-aligned and sustainable digital transition for Bosnia and Herzegovina.
The framework
Our digital work is organised as a single framework. Explore it below — each pillar is a door into what we plan to do by 2030.
Hover, tap or focus a pillar to preview it; select an outcome to see how its two pillars connect.
Cross-cutting principles: Accessible by Design · People-Centered and Gender Responsive · Powered by Artificial Intelligence
Strategic vision
Bosnia and Herzegovina's digital transformation is a critical priority, driving socio-economic progress toward the Sustainable Development Goals and supporting the EU accession process. This strategy outlines how UNDP in Bosnia and Herzegovina will support the country's digital development as a trusted convener and systems integrator, bridging divides and fostering an inclusive, sustainable digital transition. The ambition is twofold:
Ensuring that digital technologies and services unlock the full potential of inclusive green growth, accountable governance and social cohesion, and human capital development in Bosnia and Herzegovina, while enabling access to opportunities and skills for all, especially the most vulnerable.
Ensuring that BiH's digital transformation contributes to achieving the Sustainable Development Goals and objectives of the UN Global Digital Compact, while upholding its principles.
Digitalization… a cross-cutting theme and enabler identified to help facilitate the acceleration of progress toward the programme outcomes…
— UNDP Country Programme Document for BiH (2026-2030)
As one of the key policy areas within the Reform Agenda for Bosnia and Herzegovina, digital transition is expected to contribute to and complement almost all other activities in the Reform Agenda as a key enabling factor for business development, public administration access, human capital and retention policy as well as fundamentals through increased transparency of administration.
— Bosnia and Herzegovina's Reform Agenda
What shapes the strategy
UNDP Digital Strategy 2026-2030 for Bosnia and Herzegovina is shaped by a comprehensive understanding of both global "directives" and the country's local context.
Guided by the UN Global Digital Compact, UNDP's Strategic Plan 2026-2029 and the UNDP Digital Guides, we align this Strategy with international standards. We also integrate EU digital policies and the relevant acquis to foster European Union alignment.
The strategy builds upon BiH's existing, although limited, policy framework, the Bosnia and Herzegovina Country Programme Document (2026-2030), and the UN Sustainable Development Cooperation Framework (2026-2030). We also consult annual EC Enlargement Reports and the EU Growth Plan for the Western Balkans.
Cross-cutting principles
All digital services UNDP develops for partners, as well as our own internal tools and platforms, will aim to meet recognized W3C/WCAG accessibility standards, ensuring full access for persons with disabilities.
UNDP's approach to digital is rooted in clear principles based on experience and international frameworks that put people first. We design digital and AI solutions to advance gender equality, accessibility for persons with disabilities, and inclusion of the most vulnerable, applying a human rights-based approach. Guiding principles and digital standards ensure a best-practice approach.
Artificial Intelligence (AI) is a general-purpose technology, like electricity or the internet. It changes what's possible across every sector. AI can reimagine data analysis, evidence-based policymaking, user experiences, and more.
Enabling the strategy
In addition to its internal digital expertise, UNDP in Bosnia and Herzegovina will further strengthen its capacities to deliver on this Strategy, through the following operational activities:
Collaborate with us
No single actor can deliver Bosnia and Herzegovina's digital transition alone. UNDP works as a trusted convener and systems integrator, and we build it together with partners who share the ambition.
Private sector·Academia·Government·Development agencies·Civil society organisations
Whoever you are, there is a way to work together.
