UNDP Bosnia and Herzegovina Country Office

Digital Strategy
2026 – 2030

A complementary policy framework to the UNDP Country Programme Document 2026–2030, setting out how UNDP will support Bosnia and Herzegovina's digital transformation — as a trusted convener and systems integrator, bridging divides and fostering an inclusive, EU-aligned and sustainable digital transition.

Explore the six areas of digital work Download the strategy
6Areas of digital work
3Foundational principles
EUAccession-aligned
2030Agenda and Global Digital Compact
Strategic vision

A twofold ambition for digital transformation

Bosnia and Herzegovina's digital transformation is a critical priority — driving socio-economic progress toward the Sustainable Development Goals and supporting the EU accession process.

Ambition 01

Advancing national priorities

Ensuring digital technologies and services unlock the full potential of inclusive green growth, accountable governance and social cohesion, and human capital development — while enabling access to opportunities and skills for all, especially the most vulnerable.

Ambition 02

Accelerating Agenda 2030 and the Global Digital Compact

Ensuring that BiH's digital transformation contributes to achieving the Sustainable Development Goals and the objectives of the UN Global Digital Compact, while upholding its principles.

“

Digitalization … a cross-cutting theme and enabler identified to help facilitate the acceleration of progress toward the programme outcomes.

— UNDP Country Programme Document 2026–2030
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As one of the key policy areas within the Reform Agenda for Bosnia and Herzegovina, Digital transition is expected to contribute to and complement almost all other activities in the Reform Agenda as a key enabling factor for business development, public administration access, human capital and retention policy as well as fundamentals through increased transparency of administration.

— Bosnia and Herzegovina's Reform Agenda
What shapes the strategy

Global directives meet local context

The strategy is shaped by a comprehensive understanding of both global "directives" and the country's local context.

Global directives

Aligned with international standards, EU digital policies and the relevant acquis to foster European Union alignment.

UN Global Digital Compact UNDP Strategic Plan 2026–2029 UNDP Digital Standards and Guides EU digital acquis (AI Act, DSA, GDPR, Data Act) Digital Compass 2030

Local context

Building upon BiH's existing — although limited — policy framework and the national reform direction.

BiH Country Programme Document 2026–2030 UN Sustainable Development Cooperation Framework Reform Agenda for BiH EC Enlargement Reports EU Growth Plan for the Western Balkans
Foundational principles

How UNDP designs digital

UNDP's approach to digital is rooted in clear principles based on experience and international frameworks that put people first.

Accessible by Design

All digital services — for partners and UNDP's own tools — aim to meet recognized W3C/WCAG accessibility standards, ensuring full access for persons with disabilities.

People-Centered, Gender-Responsive, Human Rights-Based

Solutions are designed to advance gender equality, accessibility for persons with disabilities, and inclusion of the most vulnerable — a best-practice approach guided by clear standards.

Powered by Artificial Intelligence

AI is treated as a general-purpose technology — like electricity or the internet. It can reimagine data analysis, evidence-based policymaking and user experiences across every sector.

Results achieved

Our digital and AI results

A growing track record of digital and AI work delivered with partners across Bosnia and Herzegovina — from capacity building and information systems to the policies and frameworks that make them last.

Trainings and capacity building delivered
2023–2025

Strengthening Cybersecurity Capacities in Bosnia and Herzegovina

Between 2023 and 2025, UNDP in Bosnia and Herzegovina implemented the Strengthening Cybersecurity Capacities in Bosnia and Herzegovina project, funded by the Government of the Federal Republic of Germany. The project paired policy and institutional support with hands-on capacity building, working with the Ministry of Security of BiH, the Ministry of Communications and Transport of BiH, the Federal Ministry of Transport and Communications, and the ICT Agency of Republika Srpska. It established the operational and physical foundations for Computer Emergency Response Teams (CERTs) at state and entity levels, and advanced core regulatory frameworks aligned with the EU NIS2 Directive. On the human-capital side, the project supported the first pilot postgraduate Cybersecurity Master Programme in BiH — delivered over the 2024/2025 academic year with the University of Sarajevo's Center for Interdisciplinary Studies, spanning 11 modules taught by professors from five BiH universities, with curriculum development support from Czech academic partners through the Czech-UNDP Partnership. A Cyber Hygiene Nano Course developed under the project was rolled out to all Civil Service Agencies and is now available to nearly 40,000 public employees, and has been made a mandatory module for newly recruited civil servants in BiH. The project also extended to the private sector, delivering targeted cybersecurity training and technical assistance to small and medium-sized enterprises and building a national pool of certified cybersecurity trainers through a Train-the-Trainers programme.

~40,000public employees reached 11 modulesfirst pilot Cybersecurity Master (5 universities) State + entityCERT foundations established SMEs + trainersprivate-sector cohorts trained
Funded by Government of the Federal Republic of Germany — with curriculum co-support through the Czech-UNDP Partnership
Partners Ministry of Security of BiH Ministry of Communications and Transport of BiH Federal Ministry of Transport and Communications ICT Agency of Republika Srpska University of Sarajevo – Center for Interdisciplinary Studies
Information systems and digital solutions developed

Entries in this category will be published here as they are documented.

Digital policies and frameworks developed

Entries in this category will be published here as they are documented.

The framework

Six areas of digital work

Six pillars aligned with the CPD programme priorities, ensuring digital work delivers system-level impact. The pillars are intertwined and loosely coupled — each spans more than one priority. Tap any pillar to open the full reality, key drivers and UNDP's planned areas of engagement.

A complementary policy document

How this connects to the CPD

Digitalization is a cross-cutting enabler across the Country Programme Document's three outcomes. The Digital Strategy operationalizes that ambition — each pillar feeds directly into the CPD results.

CPD Outcome 1

Green and inclusive growth

Public institutions and the private sector catalyse gender-responsive, climate-resilient and sustainable green growth, promoting social equity and decent jobs.

Digital for Green Transition Digital Economy
CPD Outcome 2

Education, health and social protection

People, especially those at risk of being left behind, benefit from inclusive education, lifelong learning and gender-responsive health and social protection systems.

Digital Skills and Education Sectoral Digitalization
CPD Outcome 3

Effective and accountable institutions

People contribute to and benefit from more effective, accountable institutions — fostering gender equality, youth empowerment, peace and social cohesion.

Digital Governance and e-Services Cybersecurity and Justice Digital Innovation

As a key area of the Reform Agenda for BiH, digital transition complements almost all other reform activities — a key enabling factor for business, public administration, human capital and transparency.

Enabling the strategy

How UNDP delivers

Beyond its internal digital expertise, UNDP in Bosnia and Herzegovina will further strengthen its way of working and new capacities to deliver on this strategy.

Digital by Design

Systematically embed digital, cybersecurity and AI considerations into all programme and portfolio design processes.

Quality Assurance by Design

Strengthen capacities for designing, procuring and overseeing solutions that meet high standards of quality, scalability and security — including early-stage review by the UNDP Digital team.

Empowered UNDP Staff

Enhance digital, cybersecurity and AI literacy across all staff through practical capacity-building, and actively communicate opportunities and outcomes.

Trusted Convener and Integrator

Actively engage and convene the national digital, cyber and AI ecosystem to co-design solutions, share knowledge and accelerate responsible practice.

Responsible Innovation

Strengthen risk assessments for all products and develop internal capacity to audit interventions, ensuring "Do No Harm" and "Leave No One Behind".

Source documents

Download the full documents

Read the complete strategy and the Country Programme Document it complements.

PDF Digital Strategy 2026–2030UNDP Bosnia and Herzegovina Country Office PDF Country Programme Document 2026–2030UNDP in Bosnia and Herzegovina
Collaborate with us

Co-creating the digital transition

No single actor can deliver Bosnia and Herzegovina's digital transition alone. UNDP works as a trusted convener and systems integrator — and we build it together with partners who share the ambition. Here is where we can work with you.

Private sector

Reach public markets at scale and de-risk innovation, backed by UNDP's convening power, pilots and blended-finance instruments.

Co-design pilots, join our cybersecurity and MSME programmes, or co-invest in digital and AI solutions.

Academia

Turn research and curricula into real-world impact, with access to live use-cases, data and pathways for your students.

Partner on curricula — as with the Cybersecurity Master Programme — joint labs, applied research and mentorship.

Government partners

Work with a trusted, neutral integrator to design, procure and sustain interoperable digital public infrastructure.

Co-develop policies, readiness assessments and shared platforms across state, entity and local levels.

Development agencies and donors

Maximise the reach of your investment through a ready portfolio, strong national networks and proven delivery.

Co-fund flagship initiatives, align programmes and pool resources for system-level results.

Whoever you are, there is a way to work together.

Start a conversation
Partner with us

Let's build an inclusive digital future for Bosnia and Herzegovina

UNDP works as a trusted convener and systems integrator. We welcome partners, donors and institutions ready to co-design and co-finance the country's digital transition.

Read the strategy Visit UNDP BiH
Office UN House, Zmaja od Bosne bb
71000 Sarajevo, Bosnia and Herzegovina
Online undp.org/bosnia-herzegovina
registry.ba@undp.org
Digital and AI Digital Transformation and AI
UNDP BiH Country Office