A complementary policy framework to the UNDP Country Programme Document 2026–2030, setting out how UNDP will support Bosnia and Herzegovina's digital transformation — as a trusted convener and systems integrator, bridging divides and fostering an inclusive, EU-aligned and sustainable digital transition.
Bosnia and Herzegovina's digital transformation is a critical priority — driving socio-economic progress toward the Sustainable Development Goals and supporting the EU accession process.
Ensuring digital technologies and services unlock the full potential of inclusive green growth, accountable governance and social cohesion, and human capital development — while enabling access to opportunities and skills for all, especially the most vulnerable.
Ensuring that BiH's digital transformation contributes to achieving the Sustainable Development Goals and the objectives of the UN Global Digital Compact, while upholding its principles.
Digitalization … a cross-cutting theme and enabler identified to help facilitate the acceleration of progress toward the programme outcomes.
— UNDP Country Programme Document 2026–2030As one of the key policy areas within the Reform Agenda for Bosnia and Herzegovina, Digital transition is expected to contribute to and complement almost all other activities in the Reform Agenda as a key enabling factor for business development, public administration access, human capital and retention policy as well as fundamentals through increased transparency of administration.
— Bosnia and Herzegovina's Reform AgendaThe strategy is shaped by a comprehensive understanding of both global "directives" and the country's local context.
Aligned with international standards, EU digital policies and the relevant acquis to foster European Union alignment.
Building upon BiH's existing — although limited — policy framework and the national reform direction.
UNDP's approach to digital is rooted in clear principles based on experience and international frameworks that put people first.
All digital services — for partners and UNDP's own tools — aim to meet recognized W3C/WCAG accessibility standards, ensuring full access for persons with disabilities.
Solutions are designed to advance gender equality, accessibility for persons with disabilities, and inclusion of the most vulnerable — a best-practice approach guided by clear standards.
AI is treated as a general-purpose technology — like electricity or the internet. It can reimagine data analysis, evidence-based policymaking and user experiences across every sector.
Six pillars aligned with the CPD programme priorities, ensuring digital work delivers system-level impact. The pillars are intertwined and loosely coupled — each spans more than one priority. Tap any pillar to open the full reality, key drivers and UNDP's planned areas of engagement.
Digitalization is a cross-cutting enabler across the Country Programme Document's three outcomes. The Digital Strategy operationalizes that ambition — each pillar feeds directly into the CPD results.
Public institutions and the private sector catalyse gender-responsive, climate-resilient and sustainable green growth, promoting social equity and decent jobs.
People, especially those at risk of being left behind, benefit from inclusive education, lifelong learning and gender-responsive health and social protection systems.
People contribute to and benefit from more effective, accountable institutions — fostering gender equality, youth empowerment, peace and social cohesion.
As a key area of the Reform Agenda for BiH, digital transition complements almost all other reform activities — a key enabling factor for business, public administration, human capital and transparency.
Beyond its internal digital expertise, UNDP in Bosnia and Herzegovina will further strengthen its way of working and new capacities to deliver on this strategy.
Systematically embed digital, cybersecurity and AI considerations into all programme and portfolio design processes.
Strengthen capacities for designing, procuring and overseeing solutions that meet high standards of quality, scalability and security — including early-stage review by the UNDP Digital team.
Enhance digital, cybersecurity and AI literacy across all staff through practical capacity-building, and actively communicate opportunities and outcomes.
Actively engage and convene the national digital, cyber and AI ecosystem to co-design solutions, share knowledge and accelerate responsible practice.
Strengthen risk assessments for all products and develop internal capacity to audit interventions, ensuring "Do No Harm" and "Leave No One Behind".
Read the complete strategy and the Country Programme Document it complements.
No single actor can deliver Bosnia and Herzegovina's digital transition alone. UNDP works as a trusted convener and systems integrator, and we build it together with partners who share the ambition.
Private sector Academia Government Development agencies Civil society organisations
Whoever you are, there is a way to work together.
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